Floto products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.
We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware, defective stitching, and defective zippers. Our limited lifetime warrantee does not include stains, well worn zippers, rips and damage from abuse or airline handling damage.
For more information, visit Floto Warranty >>
Please email firstname.lastname@example.org if you need additional assistance with a Floto product you have received.
Ships from U.S.A.
All orders are shipped from our warehouse in North Haven, Connecticut.
Fast & Free Shipping
We offer Free UPS Ground shipping (both ways) on U.S. orders over $99. Orders ship within 1-2 business days. You have 60 days to return your item for any reason. It's easy to print free return labels at floto.com/easy
Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way. You can call 1-800-276-2717
Please add 3-4 days to transit time for monogramming.
Most orders ship UPS Ground within 1-2 business days.
UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.
UPS - 4-5 days on average. $35.
Canada - UPS - 3-4 days on average. $18.
Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision.
If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update. You can find the expected arrival date of the shipment at the Help Desk home page
Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason. Shipping labels are free for U.S. orders over $99 placed on www.flotoimports.com. Easy Returns system only works for orders placed on www.flotoimports.com.
Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty.
If you would like to exchange for an item of equal or lesser value please email email@example.com to request a label. You will need to include your order number and the name and/or sku for the item you would like in exchange when reaching out. Please note that Floto does not keep payment information on file in order to charge the difference for an item that costs more. If you would like to exchange for an item that is more, please follow the instructions in the first paragraph to set up a return for refund. You can then place a new order for the item you want. Floto offers one free return label per order for returns. If you need further assistance exchanging an item please email firstname.lastname@example.org.
Thank You! Grazie!
The Next Shipment is Due:
July 15th, 2022
If an item is out of stock you can Pre-Order. We will charge your card at time of order and ship your item as soon as it arrives.
While we do our best to get all backordered items into the next shipment, occasionally production issues arise and some items are delayed until the next shipment. We also get smaller shipments in between our big shipments. You can email email@example.com for update on specific items.
You can also request a In Stock Reminder email that will notify you when it restocks with a Buy-now link for the product.
Sold Out - if an item is sold out this means we do not have an ETA yet, or it is sold out during the Holiday rush. During the Holiday season any item that is out of stock until after the holiday will be marked "Sold Out". You can Pre-Order after the holidays.
The above date is an estimate. Many times shipments are delayed due to weather, customs, etc. Please anticipate some delays.
If you Pre-Order you can cancel anytime before it ships and you can return your item within 30 days of receipt for a full refund.
Buy More, Save More
Get an additional 10% off when you purchase 3 or more leather bags!
The set discount also includes wallets, gloves, and small leather goods!
Discount Applied at Checkout
The beauty of our hand stained leather is that scratches can be rubbed out with our specially formulated Floto leather cream. To recover a scratch gently rub the cream into the leather with a soft rag using circular motions. Repeat as necessary.
The slow process of tanning Floto leather uses natural vegetable tannins with total respect for nature. Our raw leather skins are a byproduct of the food industry and our tanning waste is reused in other supply chains. Floto tanning is metal free, eco-friendly, and not harmful to people.
Made in Italy
Floto leather bags and accessories are designed in America and made in Italy. We employ the best artisans in Florence to produce our collections and we back our products with a lifetime warranty against defects.