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Floto products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.
We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware, defective stitching, and defective zippers. Our limited lifetime warrantee does not include stains, well worn zippers, rips and damage from abuse or airline handling damage.
For more information, visit Floto Warranty >>
Please email firstname.lastname@example.org if you need additional assistance with a Floto product you have received.
Due to the high volume all carriers are experiencing shipping delays. For best results follow these cutoffs:
December 15th - Order by 12 p.m. noon EST and select Free UPS Ground
December 17th - Order by 12 p.m. noon EST and select UPS 2 Day
December 20th - Order by 12 p.m. noon EST and select UPS Overnight
MONOGRAM ORDERS: Add + 2-3 business days transit time for monogram orders. After December 14th we cannot guarantee Christmas delivery for monogram orders.
Extended Holiday Returns - you have until January 31st, 2022 to return your item. Monogrammed items are not returnable.
Ships from U.S.A.
All orders are shipped from our warehouse in North Haven, Connecticut.
Fast & Free Shipping
We offer Free UPS Ground shipping (both ways) on U.S. orders over $99. Orders ship within 1-2 business days. You have 60 days to return your item for any reason. It's easy to print free return labels at floto.com/easy
Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way. You can call 1-800-276-2717
Please add 3-4 days to transit time for monogramming.
Most orders ship UPS Ground within 1-2 business days.
UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.
UPS - 4-5 days on average. $35.
Canada - UPS - 3-4 days on average. $18.
Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision.
If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update. You can find the expected arrival date of the shipment at the Help Desk home page
The Next Shipment is Due:
January 31st, 2022
If an item is out of stock you can Pre-Order. We will charge your card at time of order and ship your item as soon as it arrives.
While we do our best to get all backordered items into the next shipment, occasionally production issues arise and some items are delayed until the next shipment. We also get smaller shipments in between our big shipments. You can email email@example.com for update on specific items.
You can also request a In Stock Reminder email that will notify you when it restocks with a Buy-now link for the product.
Sold Out - if an item is sold out this means we do not have an ETA yet, or it is sold out during the Holiday rush. During the Holiday season any item that is out of stock until after the holiday will be marked "Sold Out". You can Pre-Order after the holidays.
The above date is an estimate. Many times shipments are delayed due to weather, customs, etc. Please anticipate some delays.
If you Pre-Order you can cancel anytime before it ships and you can return your item within 30 days of receipt for a full refund.