Personalize Ciabatta Backpack

Floto products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.

We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware, defective stitching, and defective zippers. Our limited lifetime warrantee does not include stains, well worn zippers, rips and damage from abuse or airline handling damage.

For more information, visit Floto Warranty >>

Please email customerservice@floto.com if you need additional assistance with a Floto product you have received.

Ships from U.S.A.

All orders are shipped from our warehouse in Easton, PA.

Fast & Free Shipping

We offer Free standard shipping (both ways) on U.S. orders over $99.  Orders ship within 1-2 business days.  You have 60 days to return your item for any reason.  It's easy to print free return labels at floto.com/easy

Call Us

Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way.  You can call 1-800-276-2717

Monogram Shipping: 

Please add 3-4 days to transit time for monogramming.

Domestic Shipping:

Most orders ship within 1-2 business days. 

Standard Shipping averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.

Global Shipping:

UPS - 4-5 days on average. 

Canada - UPS - 3-4 days on average.

Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision. 

Backorders:

If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update.  You can find the expected arrival date of the shipment at the Help Desk home page

Return Instructions:

Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason.  Shipping labels are free for U.S. orders over $99 placed on www.flotoimports.com.  Easy Returns system only works for orders placed on www.flotoimports.com.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 

Exchange Instructions:  

If you would like to exchange for an item of equal or lesser value please email customerservice@floto.com to request a label.  You will need to include your order number and the name and/or sku for the item you would like in exchange when reaching out.  Please note that Floto does not keep payment information on file in order to charge the difference for an item that costs more.  If you would like to exchange for an item that is more, please follow the instructions in the first paragraph to set up a return for refund.  You can then place a new order for the item you want.  Floto offers one free return label per order for returns.  If you need further assistance exchanging an item please email customerservice@floto.com.

Thank You! Grazie!

PRE-ORDERS  

Floto leather bags are handcrafted in Italy by skilled artisans and take extra time to make.  As a result of staffing shortages in Italy, production times are running 6 - 12 months.  We recently partnered with Purple Dot to create a waitlist system that charges your credit card when your item ships out to you. You can cancel your order before it ships at no charge by clicking the link in the Purple Dot confirmation email. 

If purchasing multiple leather bags, please pre-order items separately from in-stock items to avoid delays.

You can check the estimated arrival date on the product page for pre-order items.  If the arrival date changes you will receive an automated email from Purple Dot with the new ETA. 

Pre-order dates are estimates. Many times shipments are delayed due to staffing shortages, weather, customs, etc. Please anticipate some delays

For "Sold Out" items, please sign up for an In Stock Reminder email that will notify you when it restocks. 

Buy More, Save More

Get an additional 10% off when you purchase 3 or more leather bags!

The set discount also includes wallets, gloves, and small leather goods!

Discount Applied at Checkout