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All orders are shipped from our warehouse in North Haven, Connecticut.
We offer Free UPS Ground shipping (both ways) on U.S. orders over $99. Orders ship within 1-2 business days. You have 60 days to return your item for any reason. It's easy to print free return labels at floto.com/easy
Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way. You can call 1-800-276-2717
Monogram Shipping:
Please add 3-4 days to transit time for monogramming.
Domestic Shipping:
Most orders ship UPS Ground within 1-2 business days.
UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.
Global Shipping:
UPS - 4-5 days on average. $35.
Canada - UPS - 3-4 days on average. $18.
Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision.
Backorders:
If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update. You can find the expected arrival date of the shipment at the Help Desk home page
Return Instructions:
Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason. Shipping labels are free for U.S. orders over $99 placed on www.flotoimports.com. Easy Returns system only works for orders placed on www.flotoimports.com.
Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty.
Exchange Instructions:
If you would like to exchange for an item of equal or lesser value please email customerservice@floto.com to request a label. You will need to include your order number and the name and/or sku for the item you would like in exchange when reaching out. Please note that Floto does not keep payment information on file in order to charge the difference for an item that costs more. If you would like to exchange for an item that is more, please follow the instructions in the first paragraph to set up a return for refund. You can then place a new order for the item you want. Floto offers one free return label per order for returns. If you need further assistance exchanging an item please email customerservice@floto.com.
Thank You! Grazie!
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
