U.S. + International Shipping

Christmas Shipping Cutoffs:

Due to the high volume all carriers are experiencing shipping delays.  For best results follow these cutoffs:

December 14th - Order by 12 p.m. noon EST and select Free UPS Ground

December 19th  - Order by 12 p.m. noon EST and select UPS 2 Day

December 20th  - Order by 12 p.m. noon EST and select UPS Overnight

MONOGRAM ORDERS:  Add + 2-3 business days transit time for monogram orders.  After December 14th we cannot guarantee Christmas delivery for monogram orders.

 

Ships from U.S.A.

All orders are shipped from our warehouse in North Haven, Connecticut.

Fast & Free Shipping

We offer Free UPS Ground shipping (both ways) on U.S. orders over $99.  Orders ship within 1-2 business days.  You have 60 days to return your item for any reason.  It's easy to print free return labels at floto.com/easy

Call Us

Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way.  You can call 1-800-276-2717

 

Monogram Shipping: 

Please add 3-4 days to transit time for monogramming.

Domestic Shipping:

Most orders ship UPS Ground within 1-2 business days. 

UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.

Global Shipping:

UPS - 4-5 days on average.  $35.

Canada - UPS - 3-4 days on average.  $18.

Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision. 


Backorders:

If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update.  You can find the expected arrival date of the shipment at the Help Desk home page

 

Return Instructions:

Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason.  Shipping labels are free for U.S. orders over $99 placed on www.flotoimports.com.  Easy Returns system only works for orders placed on www.flotoimports.com.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 


Exchange Instructions:  

If you would like to exchange for an item of equal or lesser value please email customerservice@floto.com to request a label.  You will need to include your order number and the name and/or sku for the item you would like in exchange when reaching out.  Please note that Floto does not keep payment information on file in order to charge the difference for an item that costs more.  If you would like to exchange for an item that is more, please follow the instructions in the first paragraph to set up a return for refund.  You can then place a new order for the item you want.  Floto offers one free return label per order for returns.  If you need further assistance exchanging an item please email customerservice@floto.com.

 

Thank You! Grazie!