60 Day Free & Easy Returns

Easy Return Instructions:  Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason.  Shipping labels are free for U.S. orders over $99 placed on www.flotoimports.com.  Easy Returns system only works for orders placed on www.flotoimports.com.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 

Exchange Instructions:  

If you would like to exchange for an item of equal or lesser value please email customerservice@floto.com to request a label.  You will need to include your order number and the name and/or sku for the item you would like in exchange when reaching out.  Please note that Floto does not keep payment information on file in order to charge the difference for an item that costs more.  If you would like to exchange for an item that is more, please follow the instructions in the first paragraph to set up a return for refund.  You can then place a new order for the item you want.  Floto offers one free return label per order for returns.  If you need further assistance exchanging an item please email customerservice@floto.com.

Natural Product Characteristics:  Our products are made from natural materials which can vary slightly in color and texture.  Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.

Please email customerservice@floto.com if you need assistance with a Floto product you have received.

Thank You! Grazie