60 Day Free & Easy Returns

Easy Return Instructions:  Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason.  Shipping labels are free for U.S. orders over $99 placed on www.flotoimports.com.  Easy Returns system only works for orders placed on www.flotoimports.com.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 

Exchange Instructions:  Please include the item you would like to exchange for through our Easy Return link, or a short note on our Return and Exchange Form with regards the model and color bag that you would like to exchange with. We will refund any price difference for lessor priced items.  For more expensive items please return your item using floto.com/easy and place a new order to exchange. 

Natural Product Characteristics:  Our products are made from natural materials which can vary slightly in color and texture.  Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.

Please email customerservice@floto.com if you need assistance with a Floto product you have received.

Thank You! Grazie