60 Day Easy Returns
Easy Return Instructions: Within 60 days of receipt you can visit floto.com/easy to print a return label and send it back to us for any reason. While the shipping label is free for U.S. orders placed on www.floto.com, there is a restocking fee of $8.50 for returns. The Easy Returns system only works for U.S. orders placed on www.floto.com, for International orders, return shipping is the customer responsibility. You can use any carrier you choose, but we strongly recommend that you get some form of tracking and hold onto it until your return has been received and refund confirmed.
Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty.
If you would like to exchange for the same bag or different color please visit floto.com/easy to initiate the exchange and print a return label. Our system will automatically generate a new order that will ship when the return is in transit back to us.
If you would like to exchange for a different style please visit floto.com/easy to print a return label. You can choose to Refund the original order or receive a Store Credit to place a new order for the desired item.
Natural Product Characteristics: Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.
How long does it take to receive my refund?
After your order is received at our return center it can take 7 - 15 days for the credit to show up on your billing statement.
How long does it take to receive my refund if I purchased using Shop Pay?
After your order is received at our return center it can take 7 - 15 days for the credit to show up on your billing statement. The parent company for Shop Pay is Affirm and you will receive an email confirmation from Affirm when your refund is processed. In case you have not received a credit within 15 days of refund initiation, can email them here: firstname.lastname@example.org
Please email email@example.com if you need assistance with a Floto product you have received.
Thank You! Grazie